COVID-19 Concert updates and FAQs

The safety of our patrons, musicians and staff is our top priority. In order to comply with all Government health and safety rules, the Singapore Symphony Orchestra has cancelled its July 2020 to January 2021 concerts. Tickets for these concerts had not yet gone on sale.

The orchestra is currently working on a series of online concerts, to be streamed via SISTIC Live. Find out more about the upcoming concerts here.

We know these are anxious times for many of you. So although we are unable to bring you live musical performances, don't forget you can find moments of musical escape and solace on our YouTube channel, our Spotify page and our recordings.

Donate to the SSO

As a result of the COVID-19 situation, the SSO, like many orchestras around the world, is currently going through a very difficult time.

Ticket revenues have plummeted due to cancellations; we hope you will consider supporting your orchestra by making a donation.

You can make a donation through Giving.sg. Alternatively, you can do so by filling in the form here.

FAQs

For payment via credit card/DBS PayLah!, ticket holders will receive an automatic refund issued by SISTIC within one to two months’ credit card billing cycle. For payment via cash/NETS, SISTIC will be in touch with ticket holders on the various ways to obtain the refund.

The SSO is refunding all concerts to the end of the 19/20 season. If the concerts are replaced with different programmes and spaced out seating, or an online concert patrons will be invited to purchase at a later date.

SSO Friend Season Pass holders that are affected by concert cancellations will be refunded in credits. They can use these to redeem upcoming concerts, including concerts in the 20/21 season.

We are reviewing the situation and will inform all our Friends Season Pass holders via email, over the coming days.

Yes, during the COVID-19 recovery phase, we have and will be streaming new concerts. News and updates on these programmes will be announced regularly via our press releases, social media channels and the SSO website.

Visit What's On page to see the most current list of upcoming concerts, online or otherwise.

Platforms to watch our concerts include SISTIC Live, as well as our YouTube channel and Facebook page.

SISTIC Live is a streaming platform launched in 2020 by our ticketing agent, SISTIC. Events including SSO concerts on SISTIC Live are viewed on SISTIC's website.

Tickets for SISTIC Live events can be purchased like regular concert tickets. Tickets are issued electronically to your SISTIC-registered email address, from where you will be provided a link and code to access and view concerts.

For more information and FAQs on SISTIC Live, please visit this page.

Vimeo is blocked in the following countries because their governments have instituted a ban on the platform:
China
North Korea
Iran
Cuba
Indonesia

In addition, Vimeo is prohibited by the U.S. Department of State from doing business in Sudan and Syria.

Digital Concerts on SISTIC Live are watched on the internet, similar to YouTube or Facebook videos. SISTIC Live uses an online video platform based on Vimeo.

SISTIC Live concerts can be watched on an internet browser on your computer, mobile, tablet or internet-enabled TV. For a list of supported browsers and recommendations, please visit the SISTIC Live FAQ.

Every device and its operating system is unique to each household and ticketholder. As such, if you experience difficulties, ticketholders should consult the support services or information manual provided by the device. We seek your understanding that we may not able to provide specific help for specific devices due to the huge variety of different systems and software used by everyone.

A great way to support the SSO would be to buy an SSO Friends Season Pass. Our 20/21 Season Passes have just gone on sale and, as well as givin you up to 25% off our subscription concerts, you'll also be entitled to discounts and special offers at our partner merchants - including Active Zone, Books Kinokuniya, Kith Cafe and more.

Find out more here.

In line with the government advisory issued on 19 May 2020, the Victoria Concert Hall and our Box Office will remain closed until further notice. For ticketing assistance, you may call us at +65 6602 4245, drop us a message via whatsapp (+65 8282 3709), or email us at ticketing@sso.org.sg.

List of affected concerts #

July
23 & 24 Jul: The Sibelius Symphonies: Scent of the First Snow Cancelled
31 Jul: The Sibelius Symphonies: Twilight and Sunrise Cancelled

August
6 & 7 Aug: Alfred Hitchcock's Psycho Cancelled
15 Aug: SSO National Day Concert Replaced with online concert
21 Aug: Ye-Eun Choi Plays Beethoven Cancelled
28 Aug: Three Continents Cello Concerto Cancelled

September
5 & 6 Sep: Symphonic Sorcery – The Music of Harry Potter Cancelled
11 Sep: President's Young Performers Concert Replaced with online concert
25 & 26 Sep: A Little Mozart with Chloe Chua Cancelled
27 Sep: Forty-ssimo: Ode to Home Cancelled

October
1 Oct: The Music of Hans Zimmer Cancelled
9 & 10 Oct: Chief Conductor Hans Graf Cancelled
15 & 16 Oct: Hans Graf Conducts Beethoven and Shostakovich Cancelled
23 Oct: Royal Affairs – Kings & Queens of Opera Cancelled
30 & 31 Oct: Ng Pei-Sian Plays Shostakovich Cancelled

November
6 & 7 Nov: Beethoven's Ode to Joy Cancelled
13 & 14 Nov: Beethoven's Fate: Neeme Järvi & Sergei Nakariakov Cancelled
19 Nov: Lise de la Salle Plays Gershwin Cancelled
28 & 29 Nov: A Musical Tumble Through Time Cancelled

December
3 Dec: Volodin Plays Schumann Cancelled
11 & 12 Dec: Tribute to Bill Evans Cancelled
18 Dec: SSO Christmas Concert Replaced with online concert
19 Dec: SSO Christmas Matinee for Children Cancelled

January 2021
9 Jan: Krystian Zimerman: Beethoven Piano Concertos 1 & 2 Cancelled
15 Jan: Krystian Zimerman: Beethoven Piano Concerto 3 Cancelled
16 Jan: Krystian Zimerman: Beethoven Piano Concertos 4 & 5 Cancelled
22 Jan: Evelina Dobračeva Sings Four Last Songs Cancelled

February 2021
4 Feb: Janine Jansen Plays Brahms Cancelled

Get In Touch

If we haven’t answered your question, please get in touch with our Customer Experience team :

+65 6602 4245
+65 8282 3709 (WhatsApp)
ticketing@sso.org.sg