Music is our work, and our work is music
Create the SSO story with us. Revolutionise live performances. Join the Singapore Symphony Group and work with one of the leading arts management employers in Singapore.
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One of Asia's leading orchestras, the SSO provides artistic inspiration through its recordings, international tours, outreach and education, chamber music, and over 60 concerts a year. Under the baton of Music Director Hannu Lintu, the SSO regularly performs at the world-renowned Esplanade Concert Hall and the Victoria Concert Hall, Home of the SSO, in Singapore.
The SSO invites applications from outstanding musicians for the following positions, where available.
As one of the leading arts administration employers in Singapore, the Singapore Symphony Group (SSG) manages the Singapore Symphony Orchestra (SSO), the Singapore National Youth Orchestra (SNYO), Singapore Symphony Choruses, the National Piano & Violin Competition, and more. The Company’s mission is to create memorable shared experiences with music. Through the Singapore Symphony Orchestra and its affiliated performing groups, we spread the love for music, nurture talent, and enrich our diverse communities.
We welcome passionate individuals to apply for the following positions, where available.
The Assistant, Customer Experience (Casual) supports the Customer Experience team in creating a positive experience for our audiences. The role involves assisting with customer enquiries, ticketing transactions and day-to-day operations across various communication channels and at the box office.
REPORTS TO: Manager, Customer Experience
KEY RESPONSIBILITIES:
- Deliver excellent customer service through email, telephone, WhatsApp, and face-to-face interactions in a professional, courteous, and timely manner.
- Respond to customer enquiries relating to concerts, events, ticket purchases, ticketing policies, Friends memberships, Season Passes, and other audience services.
- Process ticket sales, exchanges, refunds, and other ticketing transactions accurately and in accordance with established policies and procedures.
- Assist customers with ticket purchases and enquiries at the box office, ensuring a positive and welcoming experience.
- Monitor and respond to enquiries received through shared communication channels, including email and WhatsApp.
- Perform administrative duties such as data entry, record updates, and maintaining accurate customer records.
- Escalate complex customer issues or exceptional requests to the Customer Experience team when necessary.
- Support the team with day-to-day operational and administrative tasks, including coverage during peak periods and staff leave.
- Undertake any other duties as assigned.
REQUIREMENTS:
- GCE 'O' Level, NITEC, Diploma or equivalent qualification.
- Good verbal and written communication skills with strong interpersonal abilities.
- Customer-focused with a friendly, professional, and service-oriented attitude.
- Comfortable interacting with customers via email, telephone, WhatsApp, and face-to-face.
- Able to work independently while following established procedures and service standards.
- Basic computer literacy and proficiency in Microsoft Office applications.
- Prior experience in customer service, hospitality, retail, ticketing, or a similar customer-facing role will be an advantage.
- Able to work evenings, weekends, and public holidays on a rostered basis.
- This position is paid hourly at $15/hour, subject to roster requirements.
Please provide a comprehensive resume and your earliest availability to HR@sso.org.sg.
Kindly note that only shortlisted applicants will be notified.
Get involved and experience what it is like working with the Singapore Symphony Group. Email internship@sso.org.sg for an internship today!
